Private Rented Sector Forum – Civil Penalties

This event is currently full. However you can register now and will be added to a waiting list. You will be notified if spaces become available.

Civil penalties are a valuable enforcement tool in the PRS and, since the Housing and Planning Act 2016, have been an alternative to prosecution for a range of issues. Trading Standards officers also have powers to issue penalty notices to letting agents for various violations, including failing to join a redress scheme, protect tenancy deposits or for charging superfluous fees.

As with other enforcement tools, officers learn to navigate the legislation with experience. Some boroughs may feel reluctant to use them due to the risk of appeal, or potential challenges in collecting the fines.

At this forum, officers will share how they are making civil penalties work in their boroughs, and the role they can play in improving landlord and agent compliance and protecting tenants, while bringing in vital funds for further enforcement activities. We'll discuss strategies for issuing civil penalties to private landlords and letting agents effectively.

Speakers and format

Interactive webinar with short presentations from guest speakers, followed by a workshop discussion with small, peer-led breakout groups to share ideas and wider borough and team perspectives.

  • Alex Cosgrove, Trading Standards Officer, City of Westminster / LB Hammersmith & Fulham
  • Triza Handa, Licensing Enforcement Service Manager, LB Brent
  • Paul Mishkin, Team Leader, Health & Housing, LB Newham


We welcome mid-level officers from borough private housing and trading standards teams to join the discussion. Please note this forum will be delivered on Zoom. If your computer doesn't support this, you can join via any browser or the mobile app.


This event is free to attend thanks to support from the Mayor of London, but places are limited and registration is essential.

  1. Click 'Register now' and fill out the form.
  2. You will receive an email to acknowledge your request to attend (if you don't see it, please check your junk folder). Please note this email is NOT a confirmation of your place.
  3. We'll let you know if a place becomes available. This is likely to be one week from registration.


3rd December 2020 3:30 PM through  5:15 PM
United Kingdom