Beyond compliance: Prioritising resident protection and well-being post-Grenfell 

London’s housing crisis has evolved into a safety crisis, spanning fire risk, damp and mould, and the mental health toll of temporary accommodation. This session explored how culture, competence and collaboration must align to create homes where residents feel safe, informed and respected. Speakers discussed lessons from Grenfell, new legal frameworks like Awaab’s Law, and the need for systemic change grounded in empathy and accountability.

Speakers

• James McHugh, Senior Consultant, Campbell Tickell (Chair)
• Petronila Osodo, Head of Building Safety – Remediation, Notting Hill Genesis
• Remy Mohamed, Grenfell Response Policy and Programme Manager, Greater London Authority
• Eoin Quiery, Head of Housing Strategy and Partnership, London Borough of Waltham Forest

James McHugh, Campbell Tickell (Chair)

James is a Senior Consultant at Campbell Tickell who specialises in working with local authorities with a particular focus on strategy, policy, regulation and research.

• The Grenfell tragedy catalysed major policy reform — from the creation of the Building Safety Regulator to Awab’s Law on damp and mould — reframing housing as a public health and social justice issue.
• “Embedding safety requires more than compliance – it’s as much about a culture of trust and empathy.” Collaboration across housing, health and finance sectors is vital to ensure safety is actively delivered, not assumed.

“Despite progress, too many buildings still lack a remediation plan. Thousands of residents remain in unsafe homes, which is a stark reminder of how far we have to go.” – James McHugh

Petronila Osodo, Notting Hill Genesis 

Petronila has international experience in the implementation and delivery of large and complex projects. Currently, she leads the building safety remediation team at Notting Hill Genesis (NHG).

• Notting Hill Genisis has remediated 53 buildings and created a replicable toolkit to standardise delivery, showing how data-driven, structured approaches can accelerate national remediation and ensure consistency across housing providers.
• Changes in regulations have created confusion for some, while the sector faces a shortage of skilled professionals who understand both housing management and technical safety.
• Organisations must move from reactive compliance to proactive competence, investing in training, multidisciplinary teams, and transparent communication that empowers residents rather than simply managing them.

“A question that captures a mindset often limiting progress is: ‘We have always done this — what has to change?” – Petronila Osodo

Remy Mohamed, Greater London Authority

Remy Mohamed works as the Grenfell Response Policy and Programmes Manager, focusing on community engagement, policy development and sharing learning after Grenfell. She also worked closely with bereaved families, survivors, and their legal representatives at the charity, INQUEST.

• London’s higher standards – banning combustible materials, mandating sprinklers and evacuation lifts – demonstrate the potential for cities to lead nationally on housing safety and inclusive regulation.
• Grenfell exposed deep systemic failings: ignored resident voices, fragmented accountability and a culture of blame that still risks repeating itself
• The sector must push for full implementation of the 58 Grenfell Inquiry recommendations, embedding empathy, competence and continuous listening into every level of practice.

“Residents were failed before, during and after the fire. We really, really can’t make those same mistakes again.” – Remy Mohamed

Eoin Quiery, London Borough of Waltham Forest

Eoin leads work on housing safety and resident engagement. He focuses on improving how local authorities respond to residents lived experiences, using data and inclusive engagement to build trust, equity, and accountability.

• Tenant satisfaction data provides valuable insight into safety perceptions by age, gender, and ethnicity, highlighting where engagement and communication need to improve.
• Innovative engagement methods, such as youth WhatsApp groups and local peer advocates, help councils reach underrepresented voices and co-design safer environments.
• To close the “psychological safety gap,” providers must combine equitable funding with cultural reform, investing in staff training, data-led inclusion, and resident partnerships that foster respect, empathy, and trust.

“Systemic bias and prejudice against social housing residents has contributed to inequality in both safety standards and service delivery.” – Eoin Quiery

Links to speaker resources  

Grenfell Tower Inquiry – Phase 2 Report (2024)

Awaab’s Law: Strengthening Legal Standards on Damp and Mould (2023)

Petronila Osodo, Notting Hill Genesis: Learning Lessons From The Past To Ensure Resident Safety​ – Download

Mayor of London – Building Safety Standards and Guidance

INQUEST – Grenfell Project Archive
Resources from the INQUEST Grenfell Project, where Remy worked directly with bereaved families, survivors and legal representatives.

Remy Mohamed, GLA – Grenfell Response Policy, Prioritising resident protection and well-being – Download

London Borough of Waltham Forest – Housing Strategy & Resident Engagement

Peter Apps – Show Me the Bodies (2022)
Investigative account of systemic failings that led to Grenfell, highlighting bias against social housing residents and the consequences of neglect.

Eoin Quiery, LB Waltham Forest Building Safety – Download

Conference session write-ups

Keynotes

Somers Town field trip

Resident protection and wellbeing

The power of Passivhaus

Quality housing for all

Resident safety and wellbeing

Unlocking temporary accommodation supply

An equitable future: Lessons from Kidbrooke Park

Postcards from future neighbourhoods

Systems thinking to deliver future homes

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Homes for the Future programme

The conference is part of our major Knowledge programme for 2025/6. The conference ideas and insights will contribute to our overall research.

We will publish a final report in February 2026 with case studies and practical recommendations. Find out more about our Homes for the Future programme.

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