To build a hospital in 13 days is a big challenge. To build a culture in 13 days is an even bigger one. John Herring explains what the public sector can learn from the ways in which NHS Nightingale North West created a ‘one workforce’ culture at speed in response to the pandemic.
Through the pandemic, much of the public sector has been incredibly effective, while much of the private sector has displayed real empathy for staff and stakeholders. Could these cultural shifts be here to stay?